Terms & Conditions
CONSUMER TERMS OF SALE for Hobscraper.co.uk operated by Ex-Pro Products Ltd
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Hobscraper.co.uk, herein known as the "Supplier"
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation - SEE BELOW.
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
1.6 The Supplier can cancel the contract at any time by giving notice in writing, by Email or by Fax without reason if required. A record of this cancellation will be kept for 30 days.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods depending on your location.
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately. Payment can be made via our Card Provider - Worldpay or via Paypal at checkout.
3.2 There will be no delivery dispatch until cleared funds are received, approved and cleared by our card authorities.
Credit & Debit Cards Accepted.
Our payment providers are Paypal inc. & Shopify Payments and will appear as such on your statement.
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.2 Orders placed before 2:30 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 If you deliberately fail to take delivery of the Goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
4.8 Ex-Pro Products Ltd is not liable for any delays in processing or vetting of credit cards through any service your order is paid. When your order is placed the order will be checked and confirmed with your card issuer, in some cases this can be instant and with some orders, this can take some time, Ex-Pro Products Ltd reserves the right to check the GEO IP location of an order and placement to validate such orders prior to dispatch, this may also involve other checks for high-value items.
4.9 Errors and omissions from your order MUST be reported in writing either by email, Letter or by Fax detailing the issue within 7 days of receipt. Beyond this period and error or omission found will not be accepted. It is important that you check your order on receipt.
4.91 Furniture / Large item will be delivered to the customer's specified address on the agreed upon date and time, door step delivery only. Large items are notified prior to delivery by Phone, Email or SMS.
5.0 Hobscraper.co.uk or any associated site will not provide or facilitate any drop-shipped orders, orders placed by drop shippers will be refunded in full.
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier including admin and recovery costs, this includes situations where the customer has revoke credit card payments, such fee's include bank charges, admin costs associated with obtaining payment and the revocation of the original payment. In such cases these costs will be invoiced and passed to a 3rd party collection firm for collection, this may incur further costs.
6. Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, "by definition" this would be goods shipping to a "PLACE OF BUSINESS" not a "RESIDENTIAL ADDRESS" or a residential address operating as a business under a business name, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods unless you are a business customer. (see below)
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, fax or email or through our designated Returns Support System giving details of the goods ordered and (where appropriate) your order number. Notification by phone is not sufficient and will not be recorded any calls as such should be followed up by the above. (7.2).
7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost, we recommend using a traceable method of postage, we are not responsible for your item should it be lost or stolen in the post. If you choose to use our own returns service we will deduct the applicable service costs prior to refund, however, Ex-Pro Products Ltd are not liable for the goods until returned and logged in our depot, even when using our 3rd party returns service. The goods must be returned to the address by requesting returns authorisation. You must take reasonable care to ensure the goods are not damaged in the meantime or damaged in transit (Eg Packed correctly) and are returned unused in the condition they were supplied to you. You are fully responsible for their safe return in the condition that they were supplied, providing you have done so and requested to return goods within 7 days of the date of delivery (Cooling-off period) we will refund the purchase cost in full. In the case of faulty, incorrect or damaged goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, we will provide you with our returns service details, should goods be established as "not at fault" following testing the return cost relating to your products return will be deducted prior to the refund as your order return will be treated as "not required" (providing it is within the cooling-off period), if the return is outside the 14-day cooling-off period we will re-deliver the order back to you at your cost by carrier or courier.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, subject to our terms and conditions for rights of cancellation and when the request was made.
7.5 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature (for example InkJet Cartridges, Bulbs or "Alkaline" batteries unsealed classed as consumable by nature of use once delivered used and installed), cannot be returned and resold once opened and used, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
7.6 Where an item was specifically ordered (Specific part created for specific apparatus or special ordered parts for specific purposes) returns may be subject to a 35% re-stock charge at the discretion of Ex-Pro Products Ltd. This does not apply to business to business transactions where a no refund policy applies, we may exchange these goods however this exchange would also be at our discretion and subject to re-shipping charges.
7.7 Direct business transactions are exempt from the right to cancel, goods can only be returned for exchange should they be faulty within the stipulated period (if not stated 1 year providing the unit has not been used in commercial circumstances), see Warranty returns.
7.8 If you request returns refund beyond our 7-day policy but before 30 days for any order not required from the date of sale, this will be authorised solely at the discretion of Ex-Pro Products Ltd and may be subject to processing costs for restocking, this will be checked on an individual case basis and will be at sole discretion of Ex-Pro Products Ltd, any decision made is final.
8.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated by way of extended warranty or direct manufacture warranty or reduced clearance or "refurb warranty"). This warranty does not affect your statutory rights as a consumer and does not include items which are re-sold, installed commercially and sold as such.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier s instructions, or any alteration or repair carried out without the Supplier s approval. Orders returned will be checked by our technical support team and if the damaged is user-related this will be notified within 14 days.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address or fax number shown below within 14 days, usually, we will request the return of the item using our returns service or collect the item and issue a new item.
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via our system below, as soon as possible, but in any event, within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint. Items will be tested by qualified engineers to establish any fault reported if the item is discovered to be NOT AT FAULT, your attention is drawn towards Section 7, Line 7.3.
8.5 Where an item is supplied to a business warranty does not cover commercial use of any item, should the item be used, purchased for, commercial environment or re-sold, the item is not eligible for returns replacement under warranty. Items supplied to a business are not covered under the usual consumer warranty and where used in a commercial environment would be subject to a decision based on the history of the purchase and fault, items would be replaced on a like for like basis we offer a no refund policy on business purchases. This does not affect your statutory rights.
8.6 If the goods supplied to you develop a defect whilst under warranty (12 Months unless otherwise stated) beyond 30 days following the delivery date the items should be returned under RMA request, the return warranty is a return to base warranty referring to the cost of return would be met by the sender and the subsequent return of the goods repaired or replaced would be met by ourselves.
8.7 Furiture - If the customer is not satisfied with the item delivered, they may return it within 7 days of delivery for a full refund, provided that the furniture is in its original condition and packaging, except where items have been customised specifically at the customers request, these items can no be returned. The customer is responsible for any return shipping costs.
9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9.4 Large item deliveries are to doorstep only. Should customers request a delivery team or any delivery carrier to enter premises this would be at their own choice.
9.41 Customers are responsible for ensuring that the delivery address and any relevant information (e.g. building access codes, parking availability) are provided to the delivery team in advance. Parking or other fees if required must be paid for by the customer where applicable.
9.42 Delivery teams are not resonsible for delivery within any property.
9.43 Delivery teams / Carriers will not delivery items of furniture/large items above ground floor.
10. Data Protection
Product images are for illustrative purposes only and may differ from the actual product, please take note of the description of the item and the basket description, whilst we maintain our site regularly at some points images do differ, we are unable to address this in some cases due to the speed of supply and the nature of these products.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.
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Should you require any point clarifying, please email CONTACT US prior to ordering.
Please do not return items to this address without prior returns authorisation.
Ex-Pro Products Ltd T/A Hobscraper.co.uk
Unit 1 Boathouse Court
Stockton on Tees
Customer Support Team Telephone 01642 039555
Customer Support Email
WEEE Electrical Disposal
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites
It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be reused or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Hobscraper.co.uk are “doing our bit” under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product. For example, if your have purchased a new Battery Charger from us we would accept your old Battery Charger and prevent it going into a landfill site by disposing of it safely for you. Customers must return their WEEE item to us within 28 days of purchasing their new item, this item must only be the item which the new unit has replaced, we are unable to accept further WEEE items at the same time, you can, however, contact your local WEEE station to dispose of other electronic goods safely see http://www.recycle-more.co.uk . You do not have to pay for the transportation of your WEEE Like-for-Like product disposal to our premises, we will arrange a FREEPOST address provided when you fill out a WEEE Request form available by contacting customer services.
If you wish to return your WEEE item, please contact us using our Contact details on the Contact us page of our site. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from your normal household waste.
Copyright 2023 Ex-Pro Products Limited trading as Hobscraper.co.uk, Ex-Pro is a Registered Trademark of Ex-Pro Products Limited. All other trademarks are acknowledged.
Design rights reserved, the Hob Scraper with retractable blade and integrated handle storage of additional spare blades are protected by desgin rights owned by Ex-Pro Products Ltd. If you would like to purchase wholesale, distribute or produce under licence please contact our support team with your requirements.
Registered office (Please note this is address is for accounts and Admin only, not returns or service - any returns/payments made to this address will automatically be returned to sender ):-
Ex-Pro Products Ltd
Unit 1 Boathouse Court
Stockton on Tees
Customer Support Team Telephone 01642 039555
Customer Support Email
UK Telesales & Support Monday - Friday 9am - 5pm
UK Email Sales & Support Monday - Sunday 9am -LATE
Registered Company Number :- 7889929